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FAQ’s

FAQ FOR CONCIERGE SHOPPING

WHO BUYS THE PRODUCTS, ME OR SHIPOUTFROMUSA??

SHIPoutfromUSA would buy the product of your behalf. In case you wish to use our concierge service, we would request you to fill in the concierge service form which is available on our website.

WHAT ARE THE ITEMS THAT I CANNOT SHIP USING SHIPOUTFROMUSA SHIPPING SERVICES?

You can use SHIPoutfromUSA shipping service to ship any item, except those prohibited by law in force in the Republic of India and the country of origin. These items include explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms and any items, which, by their nature of packing may expose officers of ShipoutfromUSA to injury or cause damage to other items. Please check back whenever you need to place an order, to make sure that your items are not classified as Dangerous Goods. Please refer to list of prohibited items mentioned in our website.

DOES SHIPOUTFROMUSA PROVIDE GUARANTEE ON PRODUCTS?

ShipoutfromUSA Concierge only buys from reputed stores and maintains all purchase details. However no Guarantees/Warranties of any products are provided by ShipoutfromUSA Concierge. For any Warranty/ Guarantee, you may need to buy Add-on Packs. For Example: An Apple Mac is available with a Worldwide Guarantee Add-on Pack with an extra charge.

CAN I ORDER PERFUMES?

Yes, Perfumes can be ordered. However, the shipping charges are different from our standard shipping charges. For shipping perfumes and liquids, please check for the shipping charges with our help-desk.

WHAT ARE THE MINIMUM AND MAXIMUM SIZE MEASUREMENTS OF PACKAGES THAT I CAN SHIP USING SHIPOUTFROMUSA SERVICES?

ShipoutfromUSA Minimum Size: Can be any weight but the applicable minimum price would be charged Maximum Length:150 cm Maximum length plus girth (2W + 2H) must not exceed 300 cm Packages that exceed the maximum length measurement cannot be shipped.

WHAT MUST BE SUBMITTED FOR “DECLARATION OF ITEM VALUE”?

Declaration of item value submitted by you should include your purchase invoice, domestic local shipping charges as well as all other applicable fees charged by the Merchant / Seller.

WHY DO I NEED TO BUY WITH SHIPOUTFROMUSA IN THE UNITED STATES?

Because the majority of stores in the US do not sell abroad via Internet. Some stores offer international delivery, but generally their shipping costs are not competitive and do not offer tax and duty services in your country. In Conclusion, ShipoutfromUSA offers the possibility to buy in the US as if you lived there, accessing to the stores and products that do not exist in your country and being able to receive these products directly to your home at a very economical cost.

WHAT SHOULD I DO IF MY USA ORDER EXCEEDS USD 2500 IN VALUE?

When your order is equal to or exceeds this amount, a Shippers Export Declaration (i.e. SED) form is needed. This requirement is needed by the US Customs Authority.Please refer to ShipoutfromUSA *Terms and Conditions clause number 10 for the SED form and the sample SED form. Once the form is filled and duly signed, please fax the form to ShipoutfromUSA. ShipoutfromUSA will then forward the form to our US forwarder, to process the shipment of the order out of US.

WHAT ARE THE BENEFITS OF USING SHIPOUTFROMUSA SHIPPING SERVICES?

The benefits of using SHIPoutfromUSA services are: a) it allows you to purchase items which are not available in India b) if you have a Virtual US Address, it would enable you to avail higher discounts and offers, and also allow you to purchase items from overseas merchants who do not ship to India. c) you can purchase items available in India but you may get them at relatively cheaper rates from overseas

HOW DO I USE SHIPOUTFROMUSA SHIPPING SERVICES?

To avail facility of SHIPoutfromUSA Shipping Services, you need to register on our website. The services offered are as follows: Virtual Mail Box- A virtual online shipping address exclusively for you in the U.S.A. which is provided at the time of registration. This can be used for all your online purchases made from any online shopping website in the world. Concierge Services- A team of experts will guide you and update you with the best deals for online shopping for any brands, sizes and colors. All you need to do is submit your request and we will do the needful.

MY PACKAGE HAS ARRIVED AT SHIPOUTFROMUSA SHIPPING CENTRE, WHY IS IT STILL NOT REFLECTED UNDER MY ACCOUNT?

Please allow 1-2 working days for ShipoutfromUSA to process your shipment upon arrival at the ShipoutfromUSA Shipping Centre.

WHICH ONLINE MERCHANTS CAN I SHOP FROM?

You can shop from any US merchants who would accept your payment and deliver your purchases to your personalized ShipoutfromUSA address.

WHAT SHOULD I ENTER AS MY SHIPPING AND BILLING ADDRESSES ON MERCHANT WEBSITES?

You should enter your very own personalized ShipoutfromUSA address as your shipping address as well as billing address which will help you to buy from all the Top high end online stores in the USA.

CAN I BUY ITEMS FROM RETAILERS THAT ARE NOT LISTED ON YOUR SHOPPING PAGE?

Yes! You can buy from any US retailers or individuals not listed on our Shopping page.

FAQ FOR VIRTUAL POSTBOX

WHY DO I NEED A SHIPOUTFROMUSA ADDRESS?

Many sellers in the USA do not ship to other countries. By using your very own Personalized ShipoutfromUSA address, you are at par with an American customer a US seller would value. • ShipoutfromUSA will have value for your money on shipping, compared to all other service providers of the same kind.

WHEN TO SCHEDULE DELIVERY AT YOUR MAILBOX ADDRESS?

You can schedule delivery at you mailbox address from Monday to Saturday. Sunday being a holiday no deliveries will be accepted. Deliveries will also not be accepted on US bank holidays

WHAT ARE THE MINIMUM AND MAXIMUM SIZE MEASUREMENTS OF PACKAGES THAT I CAN SHIP USING SHIPOUTFROMUSA SERVICES?

ShipoutfromUSA Minimum Size: Can be any weight but the applicable minimum price would be charged Maximum Length:150 cm Maximum length plus girth (2W + 2H) must not exceed 300 cm Packages that exceed the maximum length measurement cannot be shipped.

WHAT SHOULD I ENTER AS MY SHIPPING AND BILLING ADDRESSES ON MERCHANT WEBSITES?

You should enter your very own personalized SHIPoutfromUSA address as your shipping address as well as billing address which will help you to buy from any online stores in the USA.

ANY TIPS ON HOW A PACKAGE SHOULD BE PACKED?

We would advise that fragile items are properly packed in bubble wraps and sufficiently insulated to enable smooth shipment. We, however, on our part, would not take any responsibility for damage, if any, that may occur during the entire handling, shipping and delivery from our overseas shipping office to your India address.

CAN I TRACK MY SHIPMENT?

Yes! You can track your shipping details on “http://shipoutfromusa.com/” .

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

As and when the orders are received in our US office, we generate shipping invoice and once the payment is received, the product is shipped to your registered address. The shipment is expected to reach you within 10 – 15 working days.

WILL YOU ACCEPT SHIPMENTS SENT TO ME BY ONLINE MERCHANTS AND INDIVIDUALS?

Yes, we will accept any shipments on your behalf from any US online merchants and individuals.